Pastoral Resources

This index of organisations providing specialist help is a pastoral resource for our fellowship at St Andrew’s. It is provided in good faith and believed correct at time of publication. Links to web pages are liable to change: please tell our webmaster if you notice an incorrect link: click here.

Note: St Andrew's Church Goldsworth Park is not responsible for the content of external sites.

 

A

 

Abortion & Pregnancy Counselling
 

ACHOR (based in Woking) supports those grieving a pregnancy loss or suffering emotional side effects following a termination, and helps find fresh confidence for the future. Text 07752639380, email: info@achor.org.uk or call in for an appointment at 9 Oaks Road, Woking, GU21 6DU (road next to Pizza Express). www.achor.org.uk

Life combines prolife advocacy and education work with nationwide services providing positive alternatives to abortion. It supports anyone facing an unexpected pregnancy, pregnancy loss or after abortion. It also strives to inspire and inform the next generation to value all human life from beginning to end. National helpline: 0808 802 5433.
www.lifecharity.org.uk

 

Alcohol Addiction – help for alcoholics

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
www.alcoholics-anonymous.org.uk

Catalyst offers drug and alcohol users who want to change their lives, access to support, reducing the harm to themselves, their families and communities.
www.catalystsupport.org.uk

 

Alcoholism – support for family and friends of those affected

Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not. Helpline: 020 7403 0888
www.al-anonuk.org.uk

Catalyst offers and family and friends counselling, group work, assessment and referrals to address the wider factors around drug and alcohol use.
www.catalystsupport.org.uk

 

 

B

Bereavement

Cruse Bereavement Care supports people after the death of someone close. Tel: 0808 808 1677.
www.cruse.org.uk

The UK Government web page “What to do after someone dies” provides up-to-date advice.
www.gov.uk/after-a-death

Bereaved parents

 

Care for the Family's work is motivated by Christian compassion, and its resources and support are available to everyone, of any faith, or none.

www.careforthefamily.org.uk

C

Care in the home – see under Home Independence

Child abuse

 

Childline has a free, national helpline for children and young people in trouble or danger: 0800 1111
www.childline.org.uk

Citizens Advice

Citizens Advice (formerly Citizens Advice Bureau) provides advice and information on a wide range of topics. Tel: 01483 541666.
www.wokingcab.org

 

Counselling

Woking Relate provides relationship and family counselling, children and young people's counselling, sex therapy and family mediation. Tel. 01483 602998

www.relatewestsurrey.org.uk

Pippa Rashbrook is a Woking=based counsellor and psychotherapist, registered with the British Association for Counselling & Psychotherapy (BACP). Tel: 07796 907821. Email: pippa@surrey-counsellor.com
www.surrey-counsellor.com

Anne Staton is a professional Christian counsellor working from ChristChurch in Woking. Ann's counselling service operates independently of the church leadership but with their blessing. Tel: 07814 866528. Email: anne@christiancounsellor.co.uk

www.christiancounsellor.co.uk

Connect is a professional counselling service in Camberley. It is a Christian organisation serving the community. Tel: 01276 24210. Email: info@connectcounselling.org.uk

www.connectcounselling.org.uk

The Online Counselling Directory has a search facility find counsellors and psychotherapists in and near Woking.
www.counselling-directory.org.uk

 

The British Association for Counselling & Psychotherapy (BACP) provides an online “Find a Therapist” Directory. Tel. 01455 883300.
www.bacp.co.uk

Carers

Surrey Young Carers supports young carers in their caring role, helps them achieve your best at school, have fun, discover new interests and make new friends. Tel. 01483 568 269. Email syc@actionforcarers.org.uk. Follow @SYC_YoungCarers

Action for Carers Surrey (for adult carers) aims to enable all unpaid carers to have a voice and access support to improve their quality of life and well-being. Tel: 01483 302748. Email: info@actionforcarers.org.uk.
www.actionforcarers.org.uk

 

 

D

Drug Addiction – help for addicts

NHS Choices has information on treatment available from the NHS.
www.nhs.uk/live-well/healthy-body/drug-addiction-getting-help

 

 

Drug Addiction – support for friends and family of those affected

Catalyst offers individual and family and friends counselling, group work, assessment and referrals to address the wider factors around drug and alcohol use.
www.catalystsupport.org.uk

 

 

Debt

National Debtline is an independent charity providing free, impartial and confidential debt advice. www.nationaldebtline.org

 

Christians Against Poverty (DAP) provides free debt help, job clubs, release groups, life skills groups and money courses for everyone, regardless of race or religion. Tel: 0800 328 0006. Email woking@capuk.org
www.capuk.org

 

 

Death - see under Bereavement

 

Dementia 

The Diocese of Guildford provides information and resources on its web site (link below). It includes contact details for the Diocese's Church and Community Adviser who can provide advice.

hwww.cofeguildford.org.uk/about/communities-engagement/health-wellbeing/dementia

The Alzheimer's Society has a National Dementia Helpline for those worried about or affected by dementia. Its web site incldes information about dementia, including symptoms, types, treatments and risk factors. 
Tel. 0300 222 11 22
www.alzheimers.org.uk

E

ESOL - English for Speakers of Other Languages

Woking College runs courses at the Maybury Centre and Woking College. Tel. 01483 761036.
www.woking.ac.uk/courses/adult-education

 

Sythwood Children’s Centre runs courses with tutors from Woking College. 01483 727900
www.sythwoodchildrenscentre.co.uk

 

 

Elder Abuse

Action on Elder Abuse offers a confidential freephone helpline, which provides information, advice and support to victims and others who are concerned about (or have witnessed) abuse, neglect or financial exploitation.

www.elderabuse.org.uk

 

Elderly (support and advice)

Age UK Advice is a free, confidential, national phone service for older people, their families, friends, carers and professionals. It can provide advice on the benefits to claim and how to claim them, retirement and pensions, choosing a care home, and anxiety about a hospital stay and how to cope afterwards. Tel. (freephone) 0800 055 6112.
www.ageuk.org.uk

 

Christians on Ageing  – official name Christian Council on Ageing – is a voluntary, national, ecumenical member-based organization.  It offers help and advice to Church organisations, and other bodies and individuals concerned with the needs, especially the spiritual needs, of all older people.

www.christiansonageing.org.uk

F

Families

The Surrey Family Information Service (from Surrey County Council) is a free impartial service with lots of information for families with children aged 0 to 25. It can help find organisations and services that may be able to support your family including information about childcare, holiday schemes and activities in the local area. It provides an online search facility or you can make a personal enquiry by completing an online enquiry form, emailing surrey.fis@surreycc.gov.uk or calling 0300 200 1004 (Monday to Friday 9am to 5pm)
www.surreycc.gov.uk/people-and-community/family-information-service

 

Sythwood Children's Centre supports families and their children, from early pregnancy through to primary school. Families can access a range of services as their child makes friends and learns as they play. It can provide advice on family matters, training opportunities, talk to the local housing officer and give access to health advice. Tel. 01483 727900, email childrenscentre@sythwood.surrey.sch.uk
www.sythwoodchildrenscentre.co.uk

 

 

Foodbank

Woking Foodbank uses a voucher referral system. Vouchers are issued by local agencies including Citizens Advice, Children’s Centres, Housing Support Officers and Health Visitors.

Opening hours:
Woking Centre Foodbank, The Lighthouse, 8-10 High Street, Woking GU21 6BG. Monday 10.30am-12.30pm; Wednesday 10.30am-12.30pm, Thursday 10.30am-12.30pm
Sythwood Foodbank, The Salvation Army Centre, Sythwood, Woking GU21 3BE. Tuesday 1pm-2.30pm, Friday 10am-12pm.
Sheerwater Foodbank, The Mascot Hub, 43 Dartmouth Avenue, Sheerwater, Woking GU21 5PE. Wednesday 2pm-4pm.

 

For details see www.woking.foodbank.org.uk

 

 

Furniture

Woking Besom accepts gifts of good quality items and passes them on to people who need them. Tel. 01276 855215.

www.besom.com/local-besoms/woking

 

The Woking Community Furniture Project is a local, registered charity that provides donated furniture, household goods, and electrical items at low cost to people in Woking and the surrounding area, with a special focus on discounted prices for those in the community needing help. Tel. 01483 730005.
www.wokingcfp.co.uk

 

 

G

Gender

 

Lesbian and Gay Switchboard provides information, support and referral services. Tel. 020 7837 7324

www.switchboard.lgbt

H

Household maintenance

Woking Besom’s volunteers assist the needy by doing decorating, cleaning or gardening. Tel. 01276 855215.www.besom.com/local-besoms/woking

 

 

Hospital Advice and Liaison Service (PALS)


PALS acts as an information service for patients and their families and friends. PALS also follows up concerns which may be raised about hospital services on an informal and confidential basis, with the aim of resolving problems as quickly as possible.

Royal Surrey County Hospital. Tel 01483 402757. Email rsc-tr.PALS@nhs.net
www.royalsurrey.nhs.uk/patients/patient-advice-and-liaison-service-pals

Ashford and St. Peter’s Hospitals. Tel: 01932 723553. Email: asp-tr.patient.advice@nhs.net
http://www.ashfordstpeters.nhs.uk/patients/support-and-facilities/pals

Frimley Park Hospital. Tel 01276 526530 Email palsfrimleypark@fhft.nhs.uk

www.fhft.nhs.uk/about-us/sharing-your-views

 

 

Home Independence

 

Homelink is part of Woking Borough Council's Home Independence Team and offers advice, support and assistance to elderly, disabled or vulnerable people who own or privately rent their home in Woking Borough and who wish to adapt, repair or improve it in order to continue living there. Tel: 01483 743668. Email: home.independence@woking.gov.uk.

www.woking.gov.uk/community/older/homeindependence/homelink

 

Careline 24-hour emergency alarm service. Enables people to live independently in their home, safe in the knowledge help is at hand 365 days a year just by pressing the trigger worn around the next or on the wrist.
www.woking.gov.uk/careline

 

The Community Meals Service delivers at lunchtime hot meal with dessert, teatime meal and a breakfast pack for the following day up to seven days a week for as long as needed. It is available to those who meet criteria: see the web page for details. Phone: 01483 770 777. Email: community.meals@woking.gov.uk. www.woking.gov.uk/community/older/communitymeals

 

Goldsworth Care, Knaphill Care and SWAN (South West Woking Assisting Neighbours) provide neighbourly help to needy people in the areas they serve. This includes transport, filling in forms, odd jobs, collecting prescriptions, and shopping. For their details see under Transport (below).

Hearing aids (NHS)

NHS hearing aid users can have them maintained, retubed, receive advice and collect batteries at Hearing Champion sessions, held at St Andrew's on the first Wednesday of each month, from 1pm-3pm.  No appointment is necessary. Hearing Champions are volunteers (church members) who have been trained by NHS audiology staff in the basics of hearing aid maintenance. The volunteers have been trained on safeguarding matters and are DBS-certified. The service was initiate and is supported by The Diocese of Guildford.
Hearing Champion volunteers can provide support with the following:

  • Checking the hearing is working properly

  • Re-tubing, ear mould cleaning and battery replacement

  • Checking the fitting of the hearing aid in the ear

  • Advice on maintenance and cleaning of hearing aids

  • Advice and support on making the most of the hearing aids

  • Information and signposting to other services and useful equipment

 

www.cofeguildford.org.uk/media/case-studies/details/hearing-champions

 

L

M

Mental Health

Woking Mind provides social support and assistance to adults with mental health difficulties. It aims to help improve members’ well-being and deliver high quality services that encourage self-confidence, independence and interaction with the community. Its services are based on drop-in centres held at the CornerHouse in Woking. Phone: 07860 340739. Email: info@wokingmind.org.uk
www.wokingmind.org.uk

 

The Mental Health Foundation is dedicated to finding and addressing the sources of mental health problems, and provides advice on mental health problems. Tel. 020 7803 1101.
www.mentalhealth.org.uk

 

Together offers a wide variety of support to help people deal with the personal and practical impacts of mental health issues. Tel: 020 7780 7300
www.together-uk.org

 

The online Counselling Directory has a search facility find counsellors and psychotherapists in and near Woking.
www.counselling-directory.org.uk

 

The British Association for Counselling & Psychotherapy (BACP) provides an online “Find a Therapist” Directory. Tel. 01455 883300.
www.bacp.co.uk

 

The PANDAS Foundation supports and advises a parent who is experiencing a mental illness immediately before or after birth, and also guides family members, carers, friends and employers on supporting someone who is suffering. Tel. 0843 28 98 401 (every day 9am-8pm)
www.pandasfoundation.org.uk

Young Minds provides information and advice for anyone with concerns about the mental health of a child or young person. Tel. 020 7336 8445
www.youngminds.org.uk

Safe Havens provide out of hours help and support to people and their carers in the event of a mental health crisis or emotional distress. They give adults a safe alternative to A&E when in crisis. Safe Havens are provided by a partnership between NHS Surrey and Borders Partnership Trust and third sector mental health specialists. The Woking Safe Haven is at 30 Goldsworth Road, Woking GU21 6JT, Opening times: 6pm-11pm Monday to Friday, 3pm-8pm weekends and bank holidays. This is a drop-in service; no phone number is available.

www.sabp.nhs.uk/our-services/mental-health/safe-havens/SafeHavenWoking

 

P Q

R

Refugees

Refugee Council is the UK’s largest organisation working with refugees and asylum seekers. Tel. 020 7346 6700.

www.refugeecouncil.org.uk

 

Resources for Community Engagement

The Diocese of Guildford has collected details of various organisations on this web site:
www.cofeguildford.org.uk/about/communities-engagement/resources

 

S

Samaritans

The Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call free at any time, from any phone on 116 123.
www.samaritans.org

Samaritans local offices:
North West Surrey Samaritans, Samaritan Centre, Ledger Drive, Addlestone, Surrey KT15 1AT. Tel: 01932 844 444 (calls charged at local rate). Wheelchair accessible building and accessible toilet facilities.
Guildford Samaritans, 69 Woodbridge Road, Guildford, Surrey GU1 4RD. Tel: 01483 505555 (calls charged at local rate). Wheelchair access.

Samaritans of Farnborough & District, 182A Farnborough Road, Farnborough, Hampshire, GU14 7JW. Tel: 116 123 (national number, free to call). Wheelchair accessible.

Samaritans of Bracknell, Wokingham, Ascot and Districts, Hope Cottage, 2 Mount Pleasant, Bracknell, Berkshire, RG12 9AD. Tel: 01344 455556 (calls charged at local rate). Wheelchair accessible and induction loop.

 

 

Safeguarding and Inclusion

The Diocese of Guildford has set out the protocols which all parishes should follow when dealing with children and vulnerable adults. They are accessible from the following web page. 

www.cofeguildford.org.uk/about/safeguarding-inclusion

T

Transport

Woking Bustler operated by the charity Woking Community Transport) offers a “dial-a-ride” door to door transport service for Woking Borough residents who have reduced mobility using specially adapted buses. Registration is necessary before residents can use its services. To book call 01483 724433 or via the web site. www.wokingbustler.org.uk/wb_wp

 

 

The following local organisations provide assistance to those with disability, infirmity, family crisis, elderly or in need, in return for donations to its volunteers who use their own vehicles.
 

Goldsworth Care assists Goldsworth Park residents providing transport to the doctor, the hospital or other appointments, by helping with shopping, household odd jobs or form filling; or simply providing company. To arrange, call 07751 801587 (weekdays, 10am to noon).

Horsell Care provides transport for Horsell residents for medical appointments, shopping, pension collection, hospital visiting and to local activities. Call 01483 730 740. Web: www.horsellcare.org.uk

Knaphill Care is a community transport service for Knaphill residents - young or old - who find everyday tasks difficult. It aims to bridge the gaps in existing services, to lend a hand when family and friends or other agencies are not able to help, to assist but not to replace them. To arrange call 07792 514166 (weekdays, 10am to noon).

Swan (SW Woking Assisting Neighbours) provides neighbourly help to people in need who live in the areas of Mount Hermon and Barnsbury. It assists by arranging transportation to the surgery, hospital or shops, helps people fill in forms, do small odd jobs, collect prescriptions and shopping. To arrange call 07913 282346 or email swan.neighbourhood@yahoo.co.uk.

St Johns Care  provides transport for medical appointments, shopping, pension collection, hospital visiting, day centres, prescriptions, visiting and leisure outings. To book call 07717 597 721 (weekdays 10am-noon).

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