Clinics for NHS Hearing Aids at St Andrew's
Our popular free clinics for NHS hearing aids run by NHS-trained volunteers from St Andrew's have been suspended until further notice by the Diocese of Guildford due to the coronavirus restrictions, as have all other similar clinics run by Churches in the Diocese.
We apologise for the inconvenience this may cause you.
Please try to use the hospital postal delivery service for your supplies. Patients requiring NHS batteries, tubes, domes etc. can request them by email, post or phone from the hospital where the NHS hearing aid was originally issued (see contact details below).
If you don’t know where your hearing aids were issued, contact the Royal Surrey County Hospital, Guildford. The audiology department at St Peter’s Hospital, Chertsey, is closed until further notice and enquiries are being dealt with by the audiology department at Ashford Hospital.
When requesting by post please include your name, date of birth, and full address. If possible kindly include a self-addressed envelope with one large letter first class stamp. For battery requests please state which type of batteries you need: size 13 (colour code orange), 675 (blue) or 312 (brown). Supplies will then be posted to you.
For hearing aid repairs please contact the hospital that issued your NHS hearing aid (see below). Audiologists are operating a postal service for repairs, maintenance, cleaning and retubing. Be sure to include your name, date of birth, and full address when posting your aid(s). If possible kindly include a self-addressed envelope with one large letter first class stamp.
Hospital Contact Details
Royal Surrey County Hospital, Guildford (plus aids issued at Woking Nuffield Hospital)
Egerton Road, Guildford, Surrey GU2 7XX
Telephone: 01483 464108
Ashford Hospital (plus aids issued at St Peter's Hospital, Chertsey)
London Road, Ashford, Middlesex TW15 3AA
Telephone: 01784 884156
Frimley Park Hospital
Portsmouth Road, Frimley, Surrey GU16 7UJ
Telephone: 01276 526998
Contacting the audiology departments at all three hospitals by phone may prove difficult due to regular staff being diverted to more urgent duties, so please be patient when calling.
Battery supplies only
Tips to extend battery life
Don’t forget to switch off your hearing aids at night, by opening the battery doors and leaving them open overnight, otherwise they will continue to drain the battery through the night, even though you are not wearing them.
You can extend battery life by up to two days by allowing them to fully activate before fitting in your hearing aid. When a new battery is needed, remove the new replacement battery from the card, then peel off the orange sticker on the front of the battery to expose the three tiny holes on the surface of the battery. These holes allow air to enter the battery to fully activate it. Leave the battery with the holes exposed (holes facing upwards) for 3 to 4 minutes, during which time it will activate, before fitting into the hearing aid.
Check for the latest information
Please return to this page on the St Andrew’s church website regularly for any changes to this information or for any updates on when the clinic might be opening again. The web address is
The St Andrew's team regrets it cannot offer a hearing aid service to help you during these difficult times. However, if you need advice not included above please call Barry or Glenis on 01483714390.
We hope to be back
Our clinic at St Andrew’s has consistently been the busiest from all those in the Diocese. In five and a half years of operation our clinic alone has satisfied 2500 visits by clients, many of whom visit us regularly. We have re-tubed over 2600 individual hearing aids and have issued well over 4000 packs of batteries.
We look forward to resuming our clinics when restrictions on group meetings and social isolation are lifted.
Best wishes to you all, from the "Hearing Aid Team" at St Andrew's.