Clinics for NHS Hearing Aids at St Andrew's
Our popular free clinics for NHS hearing aids run by NHS-trained volunteers from St Andrew's have resumed after coronavirus restrictions. They are on the first Wednesday of each month, from 1pm-3pm. Attendance is currently by appointment only to help ensure social distancing and keep everyone safe: please book your slot by calling Barry or Glenis on 01483 714390.
We can provide cleaning, retubing, trouble shooting advice for NHS hearing aids, as well as supplying NHS batteries and tubes.
The clinics have moved from within the main church building into our A2 Youth & Community Centre, where we more space to facilitate social distancing. The A2 is next to the church, on the far side when you approach from the shoppers car park where there is free parking for up to 3 hours.
Supplies from your hospital
If you require supplies (NHS batteries, tubes, domes etc.) and are able to fit them yourself, you can use the hospital postal delivery service. You can request them by email, post or phone from the hospital where the NHS hearing aid was originally issued (see contact details below).
If you don’t know where your hearing aids were issued, contact the Royal Surrey County Hospital, Guildford. The audiology department at St Peter’s Hospital, Chertsey, is closed until further notice and enquiries are being dealt with by the audiology department at Ashford Hospital.
When requesting by post please include your name, date of birth, and full address. If possible kindly include a self-addressed envelope with one large letter first class stamp. For battery requests please state which type of batteries you need: size 13 (colour code orange), 675 (blue) or 312 (brown). Supplies will then be posted to you.
For hearing aid repairs please contact the hospital that issued your NHS hearing aid (see below). Audiologists are operating a postal service for repairs, maintenance, cleaning and retubing. Be sure to include your name, date of birth, and full address when posting your aid(s). If possible kindly include a self-addressed envelope with one large letter first class stamp.
Hospital Contact Details
Royal Surrey County Hospital, Guildford (plus aids issued at Woking Nuffield Hospital)
Egerton Road, Guildford, Surrey GU2 7XX
Telephone: 01483 464108
Ashford Hospital (plus aids issued at St Peter's Hospital, Chertsey)
London Road, Ashford, Middlesex TW15 3AA
Telephone: 01784 884156
Frimley Park Hospital
Portsmouth Road, Frimley, Surrey GU16 7UJ
Telephone: 01276 526998
Contacting the audiology departments at all three hospitals by phone may prove difficult due to regular staff being diverted to more urgent duties, so please be patient when calling.
Battery supplies only
Tips to extend battery life
Don’t forget to switch off your hearing aids at night, by opening the battery doors and leaving them open overnight, otherwise they will continue to drain the battery through the night, even though you are not wearing them.
You can extend battery life by up to two days by allowing them to fully activate before fitting in your hearing aid. When a new battery is needed, remove the new replacement battery from the card, then peel off the orange sticker on the front of the battery to expose the three tiny holes on the surface of the battery. These holes allow air to enter the battery to fully activate it. Leave the battery with the holes exposed (holes facing upwards) for 3 to 4 minutes, during which time it will activate, before fitting into the hearing aid.
Check for the latest information
Please return to this page on the St Andrew’s church website regularly for any changes to this information. The web address is www.standrewsgwp.org/hearing
Our clinic at St Andrew’s has consistently been the busiest from all those in the Diocese. In our first five and a half years of operation our clinic alone has satisfied 2500 visits by clients, many of whom visit us regularly. We have re-tubed over 2600 individual hearing aids and have issued well over 4000 packs of batteries.
Best wishes to you all, from the "Hearing Aid Team" at St Andrew's.